62964 Little Panoche Road, Firebaugh, CA 93622
(209) 826-3388 info@merceyhotsprings.com




               

Policies

ON-LINE RESERVATIONS ARE HERE!!!
As planned for the Fall of 2016, on-line reservations are now up and running so you can now get up to the minute availability AND make your reservation on-line (including for day-use) whenever you want. Just Click on Book Your Stay link and fill in the information.
Please keep in mind that you will NOT be able to make GROUP reservations on-line and, if you have any questions, concerns or problems, please give us a call at (209) 826-3388 between the hours of 9 AM and 8 PM and we’ll be happy to help you personally.


GROUP RESERVATIONS
Definition – A “Group Reservation is when any combination of two or more Cabins, Airstreams, RV or Camping Sites are made under the same name within the same time frame. i.e. Two Cabins, One Cabin & 1 Camp Site, 1 Airstream, 1 Cabin & 1 Campsite

For group bookings, due to holidays, site size and other considerations, MERCEY HOT SPRINGS management Reserves the Right to change a reservation to another site for any reason and without prior notice.


GROUP DISCOUNTS
We do not offer group discounts.


GROUP CANCELLATION POLICY and REFUNDS
If one or more members of a group cancel, REFUNDS are calculated based on the same time frames for the entire group. In other words, if one or member(s) of the group cancels, it is the responsibility of the group leader / organizer to notify us as soon as possible to qualify for a full or partial refund. If the group arrives, and we are notified (at that time) that someone couldn’t make it, there will be No Refund for those guest(s) and it is up to the group leader to collect payment from the person(s) that canceled.

100% of the deposit amount less $100 or 10% of the entire reservation (which ever is more) if the reservation is canceled 6-weeks prior to the 1st day of the reservation.

50% of the deposit amount less $50 or 5% of the entire reservation (which ever is more) if the reservation is canceled 3-weeks prior to the 1st day of the reservation.

No refund if the reservation is cancelled less than 3-weeks prior to the 1st day of the reservation date.

No refund for no-shows or cancellations due to weather or other special circumstances. NO EXCEPTIONS!


NON-GROUP CANCELLATION POLICY – WEEKDAYS & NON-HOLIDAY WEEKENDS
Full refund (less a $30 processing fee) if cancellation notice is received 7 days prior to the 1st day of the reservation date.


NON-GROUP CANCELLATION POLICY – HOLIDAYS & HOLIDAY WEEKENDS
Full refund (less a $30 processing fee) if cancellation notice is received 21 days prior to the 1st day of the reservation date. For more information about Holiday dates, please visit the Calendar page.


MINIMUM # OF NIGHTS
When making your reservation, please keep in mind that there are minimum requirements as specified below.

CABIN #5, CABIN #6, CAMPSITES E-5 & WH-1 – Two Night Minimum on holidays and holiday weekends.


EXCEPTIONS
A single night reservation will be accepted when a gap exists between two reservations however you must call to find out if such a condition exists.


MAXIMUM GUESTS OCCUPANCY
For details of the Maximum Accommodations Occupancy and Minimum # of nights, please see the Overnight Rates pages.


SMOKING POLICY
We do not allow smoking anywhere on the property. Mercey Hot Springs is a non-smoking facility and there will be a $200 fee for evidence of smoke from any substance in any cabin, airstream or other common-area building. Having a Medical Marijuana card does not exempt anyone from abiding by our No Smoking policy.


PET POLICY
Mercey is a pet-free zone and pets may not be tied up or left in vehicles. In compliance with the Americans with Disabilities Act, we allow service dogs. The owner must state what service the animal performs. We do not admit companion or emotional support animals.


CHECK-IN TIME
Guests who have reservations for cabins, airstreams, walkabout (group house), camping and RV sites may arrive as early as 1:00 PM and use the hot spring facilities at no extra charge however their reserved accommodations (cabins, airstreams and walkabout) may not be available until 3:00 PM. Mercey Hot Springs’ staff will make every effort to get the guest’s accommodations ready as soon as possible and will inform the guest(s) and provide keys (when they are required) when it is ready for them. Campers and RV guests may occupy their site as soon as it becomes available.


CHECK-OUT TIME
All “reserved” sites and accommodations must be vacated no later than 11:00 AM. However guests may remove their belongings, re-park their vehicles and continue to use the facilities up until 2:00 PM at no extra charge. Unless previous arrangements have been made, late departures (after 2:00 PM) will incur a ½ day-use-rate at the normal fee and may be charged automatically without prior notice.
It is the responsibility of our guests to know what time it is.

Early arrivals and extended stays can be arranged (ahead of time) by paying an additional ½ day-use-fee.

ALL POLICIES SUBJECT TO CHANGE WITHOUT NOTICE